If you have a sick child or urgent need after hours, call us
We may be able to help you prevent an unnecessary (lengthy and sometimes expensive) visit to the emergency room with guidance over the phone, or see you in our office at a time that works for you. We want to be sure your child receives the best care, and we believe we provide that here, in your medical home!
One of our providers is on call after hours and on weekends and can be reached at our main number (978-443-6005) by following the prompts on our phone menu. We have an overnight triage nurse available for phone advice at our main number (in addition to a physician on call for urgent consultation). If you are having trouble reaching the provider on call, please call us at 508-532-5009.
We ask that our families call us for advice prior to visiting an urgent care clinic or the emergency room (unless you are experiencing a life-threatening emergency).
Please be aware that certain urgent care clinics (Ready Med is an example) require a referral from our office. If they are not able to obtain this at the time of your visit, they will refuse to see you. Before visiting an urgent care clinic, please call us so that we may help you access the most appropriate care for your child.
What to expect after you call
After contacting our answering service, a member of our team will return your call as soon as possible. Please allow up to one hour for a callback. If you are very concerned about your child's condition and have not received a call back within 30 minutes, please call our main number again and let the answering service know that this is your second call.
While waiting for a callback, please disable any anonymous or blocked call rejection on your phone*. Our providers call from a blocked or private number, and calls may not go through if anonymous calls are blocked.
Please note that our overnight triage nurses are unable to leave a message on voicemail unless it identifies the recipient. If a callback is missed and the voicemail greeting does not include your name, a message cannot be left.
*To disable call rejection on iPhone, open settings and go to Apps, Phone, and then Call Blocking and Identification. Turn off any call-blocking features. To receive private calls, ensure Call Screening is set to Never or Ask Reason for Calling.
For Android, open settings and go to Blocked Numbers (or Call Settings) and turn off any call-blocking features.